I have had my mac for about 4 years and have never had a problem. I just wanted to chime in here and say that I have been having this problem for MONTHS. This file will hold the server the iMessages account is trying to use. In the Preferences find the .plist file and (With the Messages app Quit) drag it to the Trash.
In the Finder > Go Menu > Go to Server enter ~/Library/Preferences into the dialogue box that appears. It is worthwhile setting the Automatic Time Server function. In System Preferences > Date and Time make sure the Date and Time are correct including the Time Zone and Daylight Saving if it applies. In Contacts app check the Preferences > General section is set to the same Country/Region as the computer. Only Apple Account Support staff can sort it.Start with the Apple ID site and the Manage ID option.Ĭheck your Apple ID is verified and also that any Alternative email including the Recovery ID is also verified.Ĭheck in Messages > Preferences > Accounts > iMessages account that the Apple ID is actually set to be active "Receive At" option It is something to do with the way Apple Have flagged the Account that cannot be sorted from within the App by the end user. There have been suggestions that the issue is something to do with the payment method in iTunes or the App Store but I have seen no-one report success after changing it. It will try to suggest answers to try but basically follow anything about Managing Account until you are offered and email contact. In the next page use the green icon iTunes Store Contact option. In the web page that opens scroll to the bottom and use Contact Support. Scroll to the bottom where the menus are. The secondary method I suggest to people is using iTunes. However it is probably one of those "magic" word situations (like going to your garage and having the wheel alignment done several times before you happen to mention a "clunk" when turning left and the guy says "Oh, that well be the wheel bearing then"). Of those posts where someone has come back to say how it worked for them it seems they said they had an iCloud or Apple Account issue (Which you do seem to have done). It seems that even though this issue started in Mountain Lion with the Message 7 version, that the Support Front Liners don't know about it any more. It is clearly a server-based issue of some ilk. Still no joy.įor those who have had success with getting Apple tech support to resolve the problem, can you specify what branch of support they were from? It seems hit-or-miss whether the support technician can resolve this. In the end, I did as he suggested and deauthorized multiple devices.
#Apple server imessage set up validation code#
He was not in the least interested in the validation code that the application returns despite the fact that I apprised him of its existence. Protected content authorization should have nothing to do with validating my Apple ID. Spent an hour with a rep who was kind, tried to help but in the end of absolutely no help at all while basically making up his way through the problem.Īfter an hour of that, he talked to some other specialist who concluded that the problem was that I had too many Apple devices authorized to play protected content. Went through hoops to convince them that this was not a hardware related issue and that there was no way that I should pay for an ad hoc tech support call.
I did as the dialog in the iMessage application suggested and called Apple technical support.
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